Mobile / Live
pc55 operates under a defined policy framework that governs how your account, transactions and personal records are handled. Access to this platform and its services depends on your local law and eligible regions — read these terms before you proceed.
This policy sets out the rules under which pc55 offers its platform to you. Whether you deposit through bKash, transfer via Upay, or access the site from a mobile browser, all activity on your account is subject to these terms. We do not override local law — where your jurisdiction restricts access, eligibility or transaction types, those restrictions apply regardless of what you see on this page. We hold your account data only as long as it is needed to operate your account and meet our compliance obligations. We do not share personal records with third parties unless required by a valid legal process or internal policy review. Cookies and session data collected during your visit are used to maintain your login state, remember your payment preferences and keep your session secure. If you access the platform using bKash or Upay, your wallet transaction records sit within your own mobile banking app as well as our internal ledger — you can cross-check them at any time. For anything that does not match, the account support route in your dashboard is the right starting point. We keep transaction logs available for review by you through the account history screen.
This policy applies differently across each part of your relationship with the platform. Understanding which areas fall within its scope helps you know where to direct a question or raise a concern.
Login credentials, session control and account suspension decisions fall within this policy. If your account is restricted or flagged for review, the process described here governs how we communicate with you and what steps are available to you.
Deposits and withdrawals processed through bKash or Upay are logged under your account ledger and covered by these terms. Disputes about a specific transaction should be raised through the account support route before any external channel.
Game availability, lobby displays and promotional notices published on this site are subject to change without prior notice. Content accuracy depends on provider data and region eligibility — what you see may differ based on where you are accessing from.
Payment processors, game studios and any external service linked from this platform operate under their own separate terms. pc55 does not accept responsibility for the policies of third-party providers, including the terms your mobile wallet operator publishes for bKash or Upay.
You have practical steps available at each stage of your relationship with the platform. Reviewing your account history is the most direct route — the transaction log in your signed-in account area shows deposits, withdrawals and status changes in date order. If a record looks wrong, you can raise a correction request through the support form linked from your account dashboard. We check submitted requests and respond through the same channel you used to send them. For data-related questions — what we hold, how long we keep it and whether a record can be amended — the policy contact route is the correct path. We do not process verbal requests; written contact through the published support route creates a record for both sides. If your query relates to a bKash or Upay deposit that is missing from your account ledger, include the wallet reference number from your mobile banking app so we can match it to our internal log.
Open the account history screen after signing in to see a date-ordered list of all transactions, including bKash and Upay activity. No additional request is needed to view your own records.
If your registered name, contact details or wallet information is incorrect, use the account settings screen to submit a correction. Supporting documents may be required before the change is confirmed.
Written questions about data handling, retention or eligibility should be directed to our policy support route. Include your registered account ID so your query is matched to the correct record.
For any account restriction, access issue or transaction dispute, open a support request from the dashboard. This creates a logged case that you and our team can track through to resolution.
Reach our support team through the routes published on the site. Each channel creates a written record that helps us trace your query back to your account.
The live chat widget in your signed-in account area connects you directly to the support team. Use this for account access questions, transaction queries and policy clarification.
Send written policy or data-related questions to the support email address listed in the Help section of your account. Include your account ID and a clear description of the issue.
The Help Centre accessible from the account menu covers common policy topics, account steps and transaction FAQs. Check it first — many questions are answered there before a support case is needed.
We approach your account data with a narrow, purpose-led policy — collecting only what is needed to operate the account and process transactions.
Account records, transaction logs and session data are kept only for as long as our internal policy and applicable obligations require. When retention periods expire, records are removed from active systems without further notice to you.
We use session cookies to keep you logged in and remember your payment method preferences — for example, whether you last used bKash or Upay. You can clear these through your browser settings at any time.
Your account is protected by the login credentials you set at registration. We recommend you do not share these with anyone. If you suspect unauthorised access, use the account security screen to update your password and notify us through the support route.
When we update this policy, a notice is posted to the site. Continuing to use your account after a change is published means you accept the updated terms. Check the policy page periodically for the current version.
These are the questions we hear most often about how this policy works, what it covers and what you can do under it.
Access and eligibility depend on your local law and the region you are accessing from. pc55 does not override local legal restrictions. Check whether online gaming services are permitted under the law that applies to you before using the platform.
Sign in and open the account history screen for a complete log of your transactions and session activity. For a broader data query — what we hold beyond the visible log — submit a written request through the support email listed in the Help section.
Open a support case from your dashboard and include the wallet reference number from your bKash or Upay app. Our team checks the reference against the internal ledger and updates your account balance if the transaction confirms as received on our end.
You can request a data review through the policy contact route. Whether a full deletion is possible depends on retention obligations that apply to transaction records. We will confirm what can be removed and what must be kept when we respond to your request.
Your mobile wallet operates under its own separate terms set by bKash or Upay respectively. pc55 handles the transaction record on our side, but the wallet terms and any fees your wallet provider applies are outside our policy scope.
A notice will appear on this page when the policy is updated. We do not send automatic alerts by default. Check this page periodically — the date of the last revision is shown at the footer of the policy text. Continued account use after a change confirms acceptance.