Mobile / Live
pc55 collects and uses your personal information only to operate your account, process transactions through bKash and Upay, and keep your session secure. This policy sets out exactly what we collect, why we keep it, and what choices you have — access depends on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, contact address, and the payment method you choose, whether that is bKash, Upay, Nagad or Rocket. We also record session activity such as login timestamps, device type and browser version so we can identify unusual access patterns and protect your wallet. Transaction records — including deposit references generated through your bKash or Upay wallet — are retained for the period required under applicable financial and platform obligations. We do not sell this data to third parties. Aggregated, anonymised usage data may be used to improve site navigation and page load performance, but it cannot be traced back to your individual account. Cookies placed on your device help us keep your session active and remember your preferred language setting; you can manage cookie permissions through your browser settings at any time. If you access pc55 from Bangladesh, availability and the scope of data rights available to you depend on your local law and the eligible regions we serve. For questions about what we hold, see the contact routes in the support section below.
This policy covers the data pc55 collects directly through our website and account system. It does not extend to third-party services you reach through links on our pages, nor to the data practices of payment processors such as bKash or Upay, who operate under their own privacy terms. Understanding the boundary of what we control — and what we do not — helps you know where to direct a question if something is unclear.
Data collected during registration, login and account settings changes falls entirely within this policy. We control what is stored, how long it is kept and who inside our platform can view it.
Deposit and withdrawal references are logged by us for account reconciliation. The payment processor — for example bKash or Upay — holds its own record under its own policy, which is separate from ours.
Game session data and lobby navigation behaviour are collected anonymously to improve page performance. This data is not linked to your account profile unless a technical fault investigation requires it.
Links to external sites, game studio interfaces and payment-gateway pages are outside our control. Once you leave pc55, this policy no longer applies and you should check the relevant third-party terms directly.
You have practical options for managing the personal data we hold on your account. The first step is always to log in and open the account settings page, where your registered contact details and linked payment method are displayed. If something is incorrect — a misspelled name, an outdated contact address, or a payment method reference you no longer use — you can update most fields directly in settings. For changes that require identity verification, our support team can walk you through the required steps. You also have the right to ask what data we hold, and to request that we delete your account record where no outstanding transaction or obligation prevents it. Requests of this kind should be sent through the contact routes published on this page. We aim to respond within a reasonable period; the exact timeframe depends on the nature of the request and any applicable local regulatory requirements. Eligibility to exercise these rights depends on your local law and the regions we serve.
Log in and open account settings to see your registered details, linked payment methods such as bKash or Upay, and recent session history. What is shown there is what we currently hold for your profile.
Update contact information directly in settings for most fields. For identity-verified fields, submit a correction request through support with the details you want changed and we will confirm the update.
If you want to know what specific data we hold, or how a particular piece of information is used, send a written request through our support contact route. Include your registered account email so we can locate your record.
You may request deletion of your account and associated data where no open transaction or regulatory hold applies. Contact support with your account email and we will confirm whether the request can proceed and what the next steps are.
If you have a question about your data, want to correct a record, or need to submit a formal request under this policy, use the contact routes published on the pc55 website. We do not publish operating hours or response-time figures we cannot consistently verify, but each route below connects directly to the team that handles account and privacy queries. Choose the channel that works for your device and query type.
Open the chat widget on any page while logged in to reach the account support team. Suitable for quick questions about what data is stored or how a specific record was generated.
Send a written privacy or data request to the support email address shown in the contact section of our website. Include your registered account email and a clear description of the request so we can handle it without delay.
The help section inside your logged-in account lists documented steps for common data requests — reviewing stored details, updating payment records such as bKash or Upay, and initiating an account deletion inquiry.
Account security and data retention practices at pc55 are designed to keep your information accessible to you and inaccessible to anyone who should not have it. We apply access controls so that only the account functions requiring your data can read it. Cookies are scoped to your active session and do not persist beyond the period needed to keep you logged in. If you want to understand or change any of these settings, the account page and support routes are the right starting points.
We keep account records for as long as your account is active and for the period required by applicable platform or financial obligations after closure. You can ask us what we hold at any point through the support contact route.
Session cookies keep your login active and remember basic preferences. You can manage or clear cookies through your browser settings; doing so may require you to log in again on your next visit.
Access to your stored data — including bKash and Upay transaction references — is limited to authenticated account sessions and authorised support staff handling a verified request. We do not share individual account records externally.
When we update this policy, the revised version is published on this page with a note of what changed. Continuing to use your account after a published update means you have had the opportunity to review the new terms.
These answers cover the questions we hear most often about how pc55 handles personal data, what rights you have, and how to act on them. If your question is not here, the support contact routes on this page are the right next step.
We collect the registration details you enter — name, contact address and chosen payment method — along with session data such as login timestamps and device type. Payment references from bKash or Upay are recorded for transaction reconciliation. We do not collect more than is needed to operate your account.
We do not sell your data. Aggregated, anonymised usage data may be used internally to improve site performance, but it cannot be traced to your individual account. Payment processors such as bKash and Upay hold their own records under their own policies; those are separate from what we control.
Log in and open your account settings page — your registered contact details and linked payment methods are shown there. For a fuller picture of what we hold, send a written request through email support with your registered account email address and we will confirm what records exist.
Yes. Most contact fields can be updated directly in account settings. For identity-verified fields, contact support with the correction you need and we will confirm the steps required. Include your registered email so we can locate your record without delay.
We retain records for the period required by applicable platform and financial obligations after account closure. The exact retention period depends on the nature of the data and relevant local regulatory requirements. You can ask us about specific records through the support contact route.
This policy covers data we collect through the pc55 website and account system. Availability of the platform and the scope of data rights you can exercise depend on your local law and the eligible regions we serve. If you are unsure whether access is permitted in your location, check your local legal position first.